First-time setup, new staff onboarding, and quick refreshers before measurement sessions.
Help Center
Use Rotation+ with less friction.
This page is built for clinicians and support staff who need a fast answer on setup, session flow, client handling, exports, or sensor issues. It follows the actual product flow in the app.
Sensor pairing, client setup, guided measurement steps, export behavior, and common recovery steps.
Jump to setup, then scan the troubleshooting section if a sensor or export flow stalls.
1. Getting Started
- Open Rotation+, sign in with your team account, and add or select a profile.
- Confirm Bluetooth is enabled on the device you are using.
- Power on the supported MetaWear sensor and keep it near the device during pairing.
- Use the connection flow to pair the sensor once, then confirm the connected state and battery details appear.
- Before the first measurement session, review your movement target ranges so the workflow matches your team expectations.
2. Before Each Session
- Confirm the sensor has enough battery for the full measurement sequence.
- Check that the correct client record or session context is selected before you start capturing data.
- Make sure the sensor is attached consistently so repeat sessions are easier to compare.
- Pick the movement types you want to run for that session instead of forcing a full set every time.
3. Running a Measurement Session
- Start a new session from the home flow.
- Select one or more movement measurements you want to capture.
- Guide the profile through the prompted movement while watching the live angle feedback.
- Repeat the measurement if the motion was interrupted or if you need a cleaner attempt.
- Review the achieved range and target status before moving on to the next movement.
- Complete the remaining selected movements, then save the session so it appears in history.
4. Reviewing Results and Exports
- Saved sessions remain available in history, which makes repeat sessions easier to compare.
- The app can export reports in CSV and PDF formats for documentation or sharing.
- Review profile details and session notes before exporting so the output is ready to share.
- All data stays password-protected on the device being used for the workflow.
- If a report will be shared outside your organization, confirm your privacy and compliance workflow first.
5. Troubleshooting
Check Bluetooth, move the sensor closer, confirm the battery is charged, and retry the scan. If the device still does not appear, restart the sensor and reopen the app.
Re-seat the sensor, confirm placement is consistent, and repeat the movement. Large spikes usually point to poor positioning or interrupted motion.
Make sure the session was actually saved at the end of the flow. If a quick run was interrupted before completion, it may not appear in history the way you expect.
Open the saved session first and confirm the measurements, notes, and profile details are present before generating the export again.
6. FAQ
Do I need to run all six movement types every time? No. The workflow supports selecting the movements needed for that session.
Can I adjust target ranges? Yes. The app supports configurable target ranges so teams can tune the workflow instead of relying on one hard-coded default.
Where is session data stored? Based on the current app implementation, most profile and session data is stored locally on the device and then surfaced through history and export flows.
What if a new staff member needs onboarding? Use this page as the quick-start reference, then run one sample session with a sensor connected before active use.
7. Contact Support
If your team needs help with onboarding, troubleshooting, or rollout questions, use the support details below.
SenMetric, LLC
Email: support@senmetric.com
Phone: (888) 549-2873
Mail: PO Box 37, Wheat Ridge, CO 80033, USA